Built so both sides can trust the deal.
Protected payments, people and machines checked, contact kept private, and every decision recorded.
Safe way to pay, your trust matters to us
- Owners, drivers and suppliers are ID-checked
- Protected payments
- Private calls and chat
What we check
Identity
NIN checks for people; CAC, TIN and address checks for companies, through licensed providers.
Documents per machine
Each truck or machine is checked on its own before it can go live.
Driver levels
Licence, guarantor and a practical test before a driver receives job offers.
Expiry reminders
Reminders 30, 7 and 1 days before a check expires; listings and job offers pause on expiry.
Listing review
Every listing is reviewed before it goes live; contact details in photos or text are removed.
Inspections
Where a category needs it, inspectors check the machine on site with GPS-stamped photos.
Contact stays on the platform
The same rule applies in both directions: customers never see an owner’s or driver’s contact details, and owners and drivers never see the customer’s phone number.
What you see
- First name and initial, photo, rating and verification level
- The area and distance, for example "Ikeja, 4 km away"
- Live location of your truck during an active job
- Chat per request and booking, and private calls while the job is active
What is never shown
- Phone numbers or email addresses of the other party
- Exact base addresses
- Full names or social media handles
- Any contact details inside notifications or messages
When something goes wrong
Disputes pause payouts
Raise a dispute any time before payout. Our team reviews photos, GPS data, chat and call logs, then decides on a refund or an adjusted payout.
Ratings both ways
Customers, owners and drivers rate each other after every completed booking or order.
Safety incidents
Serious incidents can lead to suspension of a service while we investigate.
Data protection
Sensitive data such as NIN, BVN, licence and bank details is encrypted, and private files are shared through short-lived links.
Staff access is logged
Staff sign in with two-factor authentication, and every staff action, including viewing sensitive data, is recorded.
Genuine invoices
Every invoice carries a QR code. Check an invoice to confirm it came from TractoAfrica.
Questions
What happens if someone tries to share their number in chat?
The message is blocked and our team is alerted. Repeated attempts lead to a warning, loss of badge or suspension.
Is my card stored?
No. Payments use the licensed gateway’s hosted checkout; TractoAfrica never stores card details.
How do I ask for my data to be deleted?
Email our support team. We follow the Nigeria Data Protection Act 2023, including your rights to access and deletion.